We are seeking a highly experienced and hands-on CSDM / CMDB Lead to design, implement, and manage an enterprise-scale Service Now CMDB aligned with CSDM standards. This role will drive service modeling, service mapping, Discovery, Service Graph integrations, CMDB governance, data quality, and ITSM/ITOM enablement across application, service, and infrastructure landscapes. The position requires strong technical expertise, stakeholder management, and leadership in establishing scalable Configuration Management practices.
Key Responsibilities
Design, implement, and govern a Service Now CMDB aligned with CSDM standards, covering Business Applications, Application Services, Technical Services, and Infrastructure CIs.
Define CI data models, lifecycle management, naming conventions, normalization, reconciliation, and governance standards.
Partner with Enterprise Architecture teams to align CMDB design with enterprise standards, support architecture reviews, and ensure CMDB readin...