**Job Description:**

The Service/Repair Supervisor/Lead interfaces with customers regarding technical aspects of Hobart Service’s services. The Service/Repair Supervisor/Lead is at an expert, lead skill level demonstrating proficiency and working knowledge of several areas of installation and service-related functions. Provides problem resolution and troubleshooting to customers over the telephone. Assists with product updates. Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management. Determines best methods to resolve problems ensuring customer satisfaction and adherence to the organization's policies. Provides guidance, training, and instruction to non-technical representatives. Possesses a thorough technical knowledge of assigned products.

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELS

These are the most significant job duties performed. The size, scope, and complexity of as...