Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 204593

About the role

Benefact Group are looking for a Lead Service Management Specialist to join our Gloucester office.

This is a senior role reporting directly to the Head of Service Experience, where you’ll lead a team of Service Managers and act as the strategic owner for IT-provided services across ERP and payment platforms. You’ll ensure that Service Management functions deliver exceptional value to the business, balancing operational stability with continuous improvement, and drivi...