⏰ Full time

Lead Service Designer

🏢

JPMorgan Chase & Co.

                    Location
                    📍 London, United Kingdom
                

                    Posted
                    📅 June 16, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

Join our dynamic team of diverse professionals from top tech giants, blockchain innovators, and FinTech unicorns. We're looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.
Job responsibilities
Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms
Develop clear future‑state service propositions, journeys, and concepts that deliver value to customers and the business
Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across...
                

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Job Details

⏰

Employment Type

Full time

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