You will manage delivery of managed services in line with the expectations of the contract and based on fostering a mature and respectful relationship with the relevant client and internal stakeholders.
You will share your service delivery expertise and actively contribute to building improvements to the foundations of the practice of service delivery within DAMO.
You will build a partnership with clients that enables anticipation of their needs and plans for delivery with internal support teams.
You will track key metrics for service delivery and identify and initiate corrective activity to ensure service level agreements are consistently achieved.
In the event of a highly impactful incident, you will work to ensure the required resources are appropriately focused and working effectively while ensuring key customer stakeholders are kept informed on a regular basis, including the performance a...