User Researcher (CGI)

Shape evidence‑led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision‑making, and support the delivery of inclusive and impactful digital services.

• Conduct user research studies and interpret findings.
• Translate insights into design recommendations.
• Collaborate with stakeholders to inform product strategy.

Service Designer (CGI)

Help design user‑centred services that solve real‑world challenges and deliver meaningful outcomes for citizens and organisations.

• Co‑create intuitive and accessible service designs.
• Facilitate design workshops with multidisciplinary teams.
• Advise on user experience and accessibility standards.

Senior Service Designer (CGI)

Play a key role in shaping user‑centred, end‑to‑end services that meet r...