Summary This position serves as a Lead Patient Services Assistant for the Health Administration Service of the Salt Lake City VA Healthcare System. Responsibilities Duties include, but are not limited to: Lead in the Patient Benefits Service (PBS) which is a department within Health Administration Service (HAS). This position is the Lead over Program Support Assistants (Enrollment Clerks) within Patient Benefits Service (PBS). Provide on-the-job training to new enrollment and eligibility employees in accordance with established procedures and practices. Instruct PBS employees on changes in work procedures; provide written instructions/documentation of changes. Maintain current informational knowledge base and answer questions of other PBS employees on procedures, policies, directives, etc. and obtain need information or decisions from supervisor on problems that arise. Handle enrollment complaints and questions from Veterans, Caregivers, Staff and refers to supervisor more complex issu...