The Lead Patient Relations Associate is responsible for overseeing the delivery of high-quality patient experience services and ensuring all patient concerns, complaints, and feedback are addressed promptly and effectively. This role serves as a liaison between patients, families, and the healthcare team to foster open communication and resolve issues in alignment with the organization’s mission, values, and regulatory requirements. The Lead Patient Relations Associate also mentors and supports patient relations staff and drives initiatives to improve patient satisfaction and overall experience.

Position sits 100% onsite in West Palm Beach, Florida. Ideal candidate must reside locally or be open to relocation.