Summary The Salem VAMC is looking for a Lead Medical Support Assistant (MSA) for the Health Benefits and Beneficiary Travel offices. MSA routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Responsibilities The Lead Medical Support Assistant (MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. The MSA will providing on-the-job training for new and current employees and ensure all training requirements are met. Duties listed below but not limited to: Assuring coverage of all areas of responsibility. Conducting ongoing reviews to ensure quality of work. Ensuring accurate and timely scheduling of appo...