Lead IT Telecom Architect will design, build, and optimize complex Telecommunications and Contact Center architecture to meet business goals, ensuring scalability, security, and performance by translating needs into technical designs, selecting tech, overseeing deployment, documenting systems, and staying current with new trends. This position will bridge business needs and technology, collaborating with engineers, stakeholders, and vendors to deliver robust, efficient Telecommunications and Contact Center architecture solutions.

Key Responsibilities

+ Design & Strategy: Develop overall telecommunications and Contact Center architecture, blueprints, and future roadmaps for Voice, SMS, Chat, and AI.

+ Requirements Analysis: Translate business objectives and technical needs into actionable designs.

+ Technology Evaluation: Research and select appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services.

+ Implementation Oversight: G...