Job Summary:

Guest Services Lead oversees the Guest Services Representatives assigned to their area during T-Mobile Center events. The lead will provide staff with directions and information to assist staff in providing a memorable event experience for guests.


Essential Duties:

+ Assign Guest Service Representative deployments and monitor appropriate rest/meal breaks.

+ Actively monitor GSRs' interactions with guests to ensure a high level of guest satisfaction.

+ Provide support, guidance and coaching to Guest Services Representatives.

+ Effectively communicate escalated employee issues to the Guest Services Management team.

+ Effectively assist GSR with escalated guest situations when needed.

+ Assist in providing the basics of service tasks such as covering elevator shifts, providing wheelchair escorts, monitoring aisle, taking tickets, directing guests, and tending to all guests’ needs. ...