Carenet Health is seeking a Telecommunications Specialist to implement and manage enterprise telecommunications and contact center platforms. This role demands expertise in Genesys Cloud CX and requires five to eight years of experience in telecommunications or contact center engineering. Responsibilities include configuring IVR workflows, managing dialer campaigns, and troubleshooting complex voice issues. The ideal candidate should have strong problem-solving skills and a bachelor’s degree in a relevant field. A collaborative work environment focused on ensuring system stability and performance is offered.
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