Roles & Responsibilities:
Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and any SAP Project Implementation activities.
Responsible for developments and supporting SAP systems within the context of customer project.
Delivering, maintaining, troubleshooting, and enhancing SAP functionality by applying Project system module.
Handle all the prospects of development for SAP PS applications as well as all the configurations.
Accountable for Solution issues escalated to the Global Support team.
Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined.
Support provided is functional (analysis, feed-back, recommendation ...).
Analyze content of releases on his/her area and recommend best organization as far as testing is concerned.
Liaise with regional / local support tea...