Coordinate daily dispatch operations to ensure the safe, efficient, and on-time delivery of ready-mix concrete to customer job sites.
Schedule and optimize deliveries to meet customer demands and project timelines.
Assign and direct truck drivers to delivery locations while monitoring delivery status and resolving delays in real time.
Serve as a primary point of contact between drivers, operations teams, and customers to quickly address issues and maintain service levels.
Ensure compliance with company safety standards, policies, and operational procedures.
Accurately document orders, deliveries, and customer interactions within dispatch systems.
Qualifications
Strong communication and customer service skills with the ability to interact professionally with customers, contractors, drivers, and operations teams.