Advanced knowledge of desktop systems, operating systems (Windows, mac OS, Linux), networking, and enterprise-level IT environments. Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures. In-depth understanding of IT security, data protection, and compliance protocols. Leadership and Team Management : Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance. Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives. Acting as the escalation point for complex technical issues and ensuring resolution. Responsible for team performance, training, and resource allocation . Project and Stakeholder Management : Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations. Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives...