THE JOB

At Ticketmaster, we are building a digital-first customer operations ecosystem powered by data, analytics, automation, and AI. As part of the Contact Center Technology team, the Lead Data & AI Platform Engineer will play a critical role in scaling the platforms and intelligence capabilities that power customer support, automation, workforce optimization, and conversational AI across global markets.

This role is responsible for designing and scaling the data, analytics, and AI platforms that power customer operations intelligence across Ticketmaster's global support ecosystem.

The position combines data engineering, operational analytics, machine learning, and technical leadership to deliver scalable solutions that improve customer experience, automation effectiveness, operational efficiency, and business decision-making. The ideal candidate combines strong technical expertise with business acumen and can ind...