To lead the implementation and enhancement of customer-facing technologies, ensuring they deliver exceptional user experiences and support the organization's customer service goals. The role involves continuous assessment and evolution of technology platforms that engage customers, streamline interactions, and foster satisfaction and loyalty through innovative technological approaches.

General Responsibilities

• Policy, Procedures, Process and Systems
• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.
• Reporting
• Ensure that all reports are completed timely and comply with the business policies and standards.
• Manage the preparation of periodical management reports and pro...