Shape the future of customer service as the Customer Operations Leader at Indigo. This role focuses on enhancing store operations and building high-performing teams through effective coaching.
As a Customer Operations Leader, you'll ensure a seamless omni experience for customers while setting sales targets. You will drive team performance and encourage a culture of learning and flexibility, supporting new technologies and community initiatives to enrich customer engagement.
Key Responsibilities:
• Coach Customer Experience Representatives on service standards
• Advocate for intuitive customer decision-making
• Lead operational activities to boost sales and profitability
• Facilitate technology adoption and training
• Ensure compliance with health and safety practices
Requirements:
• 1-2 years of experience in operations or customer service
• Proven team leadership and development skills
• Understanding of health and safety standards in retail
• Stro...