Mastercard is seeking a Supervisor for its Contact Center in Pakistan, responsible for leading operations to enhance customer support and satisfaction. The ideal candidate will have extensive experience in customer service leadership, exceptional analytical skills, and a proven track record in coaching and mentoring employees.

The role involves overseeing daily operations, addressing customer issues, and collaborating with stakeholders to improve Mastercard’s offerings. Strong communication skills in English are essential, and knowledge of payment services and cross-border transactions is advantageous.