Permanent, Full Time 

37 hours per week (Monday – Friday) 

As Lead Case Handler - Damp & Mould Complex Cases, you’ll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes. 

This is a planner-led supervisory role, you’ll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly. 

Other Responsibilities: 

• Lead the end-to-end coordination and planning of complex damp & mould cases 

• Manage and maintain accurate case records, ensuring all actions and updates are logged 

• Act as a key point of contact for residents, providing clear and timely communication