Become the AI Operations Solutions Team Lead at NRG, where you will spearhead the optimization of AI capabilities within Customer Care. Combine leadership with cutting-edge technology to enhance customer interactions.
This pivotal role requires you to manage the operational success and continuous improvement of AI solutions. You will develop a high-performing team of AI Solutions Analysts, focusing on ensuring that AI functionalities align with business goals and customer satisfaction. Your expertise will guide the advancement of AI strategies and impact frontline service.
Key Responsibilities:
• Own AI solutions operation and optimization
• Lead team performance management and coaching
• Ensure seamless integration of new AI initiatives
• Communicate effectively with stakeholders on AI trends
Requirements:
• Bachelor’s degree in Business, Technology, or Data Science
• 5+ years of relevant experience in AI or analytics
• Experience in leadership and team d...