Shape the future of AI in customer experience with Genesys as a Senior AI Architect. Leverage your expertise in AI solutions to drive business impact in a hybrid work environment.
As a Senior AI Architect at Genesys, you will spearhead strategic AI initiatives, optimizing presales engagements and enhancing customer experiences. This is a senior-level role requiring deep technical knowledge in AI and exceptional communication skills to effectively translate complex systems into actionable business value. You will design scalable AI solutions that harmonize customer data with enterprise resources, focusing on accuracy and efficiency across touchpoints.
Key Responsibilities:
• Design end-to-end AI systems for diverse customer use cases
• Architect production-ready solutions that extend Genesys offerings
• Optimize knowledge architectures to ground AI in enterprise data
• Establish frameworks for evaluating AI experiences and success
• Engineer contextual AI systems th...