LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week

PAY RATE: Competitive

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ROLE OVERVIEW AND PURPOSE

The Lead Agent is a customer service specialist, who not only excels in the highest level of customer service, also has expert knowledge in the WJ product offered at LHR. The staff member purposely wears a standout uniform (Assistance Lead Agent Hi Vis), to create a focal point, making the staff member easily visible to staff, airlines and passengers.

KEY RESPONSIBILITIES

• Oversee the smooth offload/on load of all high volume PRS flights at LHR
• Offer mentoring to new or inexperienced agents within the operation
• Oversee high profile PRS passenger requests (e.g., passengers who have previou...