Flexible Work, Better Balance
• Office based role in Wellington
• Permanent role based at National Office
The Lead Advisor, Client Experience is a senior subject matter expert who provides expert advice and leads the coordination and delivery of work focused on understanding and improving the experience of clients across all channels.
The role translates client experience insights into clear, actionable information that supports evidence informed decision making and continuous improvement across MSD.
The Lead Advisor contributes to strengthening client experience practice within Continuous Improvement, promoting the consistent use of client insight to support service quality, system improvements, and organisational capability.