Flexible Work, Better Balance
Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
Job Summary:
The L&D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.