Learning & Development Manager

Lead the design and delivery of end‑to‑end capability development for our customer‑servicing operation. This is a levelled‑up successor to the previous Operational Trainer role, moving beyond delivery into shaping how capability is built across the function. In addition to facilitating training, you’ll define the frameworks, learning pathways, and competence standards that take an agent from day‑one onboarding through to full proficiency — and increasingly, multi‑skilled across Jaja’s operational franchises.

Jaja operates a frontline customer‑servicing team alongside specialist 2nd‑line functions covering disputes, fraud, complaints, and collections. Building the pathways that allow our people to move with confidence into and between these functions is central to lifting service quality, resilience, and operational efficiency.

This is a senior, sole‑contributor role. You will have influence and empowerment at an ops manager/CS...