Position Overview
We offer
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key responsibilities
Ensure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customersSuggest alternate viable solutions and actively resolve customer complaints within stipulated timeframeEnsure alternatives provided are aligned with rules and regulation including local policiesKeep cost of non-conformance to the minimum by providing alternate solution and...