Purpose

To receive and coordinate with all to resolve customer complaints by routing them to the concerned staff.

Education (Mandatory)

Minimum Graduate in any discipline, 1 to 2 years’ of relevant experience

Years of Experience

1+ years’ of relevant experience

Functional Competencies

DELIVER CUSTOMER VALUE

Area Of Responsibilities

• Gather information of complaints from 118 Coordinator.
• Undertake formation of teams.
• Ensure that filed teams have been dispatched with necessary PPEs, SPEs and other necessary tools.
• Dispatch team if area is not OFF due to feeders’ trip, load zero or any other activity in progress to be confirmed from AE AOC. Call customer to confirm the restoration after normalization of the area and dispatch team if yet affected.
• Coordinate with concerned for entry in NSIS for due information to agents.
• Inform back 118 Coordinator ...