The LATAM Customer Service Manager is responsible for overseeing Customer Service/Order Management team for Latin American Countries.As well, the Customer Service Manager is an enabler, for both performance and development, for the members of CS team.This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance, Legal, Compliance & HR regional Directors, as well with global peers and suppliers.Under and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position will:- Drive solution-oriented decisions,- Collaborate closely with cross-functional departments to ensure orders are processed accurately and efficiently.
- Contributes to the company's overall customer service/order management strategy to help ensure we have a seamless and efficient quote-to-cash process and exceptional customer experience.
- Oversee the hiring, orienting, training and development of customer servic...