Position Overview
Job Description
PRIMARY RESPONSIBILITIES:
Troubleshoots and corrects daily disruptions to productivity.Ensures that the RBS provides a high level of service to the Affiliate operations based on the Statement of WorkManages the staff operations and administration for the RBS program, including optimizing shift schedules, according to Affiliate needs.Proactively manages performance, throughput, utilization, and quality via established KPIs, alerting program leaders of deficiencies in a timely manner.Main RBS point of contact for Affiliates regarding all operational issues.SPECIFIC RESPONSIBILITIES:
At all times, complies with SGS Code of Integrity and Professional Conduct.Maintains a working knowledge of all processes and procedures being supported by the assigned teams.Participates as required in the recruitment of the new RBS staff on behalf of Affiliates with operations housed in RBS fac...