About our group:
Seagate's Customer Support division, part of the Global Quality organization, includes the Contact Center, Data Recovery Services (DRS), and Analytics/Business Intelligence teams. Our DRS labs (OKC, AMS, HZ) work closely together to deliver secure, high quality, and customer centric data recovery services. The Hangzhou DRS lab is critical in supporting mainland China customers and ensuring service continuity and operational excellence. About the role - you will:
The Data Recovery Operations Manager provides operational leadership and people management for the Hangzhou DRS lab. This role ensures smooth operations, strong process compliance, team development, and effective handling of escalations. This is not a technical authority role technical decisions and deep recovery expertise reside with lab engineers and technical specialists. NOTE
This lab may move to Wuxi in the future. Candidates must be willing to work in Hangzhou with a potential relocation to Wuxi....