Description We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards.

Responsibilities:
• Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision.
• Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications.
• Conduct detailed root cause investigations and implement corrective actions that reduce recurring issue...