The L3 ARO Engineer ensures end‑to‑end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point , leads major incidents, performs deep diagnostics (especially for Java-based systems ), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.
  
• Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
  
• Own technical RCAs , drive long‑term and systemic remediation.
  
• Identify recurring fail...