The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests and incidents while ensuring high levels of customer satisfaction.

L2 Technicians act as a bridge between frontline support and senior engineering, handling complex troubleshooting, system administration, and network support tasks.

This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation practices.

L2 Technicians thrive in problem‑solving environments and are accountable for timely resolutions, accurate records, and reinforcing GXA’s technical standards.

To be successful, an L2 Technician must demonstrate strong troubleshooting ability across multiple technologies, communicate clearly with both technical and non‑technical users, and consistently maintain accurate documentation.

They must balance technical expertise with customer service, ensuring client issues are ...