The Level 2 Technician (L2) provides advanced technical support for GXA clients, resolving escalated service requests

and incidents while ensuring high levels of customer satisfaction. L2 Technicians act as a bridge between frontline

support and senior engineering, handling complex troubleshooting, system administration, and network support

tasks.

This role requires a mix of strong technical knowledge, excellent communication skills, and disciplined documentation

practices. L2 Technicians thrive in problem-solving environments and are accountable for timely resolutions, accurate

records, and reinforcing GXA’s technical standards.

CORE TRAITS & PERSONALITY

· Problem-Solver – Confidently troubleshoots and resolves complex issues.

· Customer-Focused – Maintains a professional, courteous, and empathetic approach with clients.

· Collaborative – Works effectively with team members, escalates app...