An IT Support Engineer - L2 plays a crucial role in maintaining the smooth operation of an organization’s IT infrastructure. This position involves handling more complex technical issues that are escalated from Level 1 support, requiring a deeper understanding of IT systems and problem‑solving skills. The L2 engineer is the final level before a case gets escalated to the L3 team. Most cases and interaction with the end-users will be done at L2 level, so exceptional verbal and written communication is as vital as technical ability.

An IT Support Engineer L2 is responsible for diagnosing and resolving advanced technical issues related to software, hardware, and network systems. Their expertise will be essential in ensuring that IT services run efficiently and effectively, minimizing downtime and enhancing user satisfaction

Job responsibilities

• Identify and resolve hardware, software, and network issues. This often involves using diagnostic tools and ...