Position Overview
The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.
Key Responsibilities:
Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
Diagnose and resolve hardware and software issues escalated from L1 support
Install, configure, and maintain operating systems and standard applications
Manage user accounts, permissions, and access in accordance with company policies
Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
Coordinate with third-party vendors for hardware repairs and replacements
Maintain accurate documentation of incidents, solutions, and asset inventory
Ensure timely resolution of service tickets within agree...