As an L2 Application Support Engineer, you are responsible for ensuring the stability, performance, and resilience of the bank’s core and digital applications. You will serve as the second-line technical expert for production systems, resolving complex incidents, preventing recurring issues, and driving continuous improvements across supported platforms.

This role plays a critical part in maintaining system uptime, regulatory compliance, and seamless digital customer experiences. You will work closely with engineering, infrastructure, security, and vendor teams to proactively strengthen application reliability and operational excellence.

Key Responsibilities

Production Stability & Incident Resolution

• Act as the technical escalation point for complex production issues across core banking and digital platforms
• Diagnose application, API, integration, and database-related incidents
• Ensure timely resolution within agreed SLAs...