Provide Level-2 application and technical support for Oracle XStore POS systems.
Monitor incident queues and respond to support tickets within defined SLAs.
Troubleshoot and resolve basic Oracle XStore POS issues related to:
- Billing/POS transactions
- Store login/access issues
- Payment processing
- Printer/scanner/peripheral issues
- Store opening/closing issues
- Data synchronization failures
Perform initial diagnosis and root cause identification for application incidents.
Coordinate with store users, infrastructure teams, and vendors during issue resolution.
Monitor batch jobs, store communications, and integration interfaces.
Maintain incident logs, troubleshooting steps, and support documentation.
Support deployment validation, patch verification, and post-release moni...