Explore a rewarding role as a Technical Analyst at Kyndryl, offering a blend of remote flexibility and vital service delivery in Victoria, British Columbia. Drive impactful technology solutions while directly supporting VIP clients in a collaborative environment.
As an Auxiliary Technical Analyst, you will support diverse government ministries in enhancing their desktop infrastructure. This role requires strong technical skills to assist in resolving client issues while coordinating with distributed support teams. You will be instrumental in managing escalated requests and ensuring adherence to service levels across the organization.
Key Responsibilities:
• Review and analyze customer service requests
• Resolve Level 2 and 3 technical tickets
• Provide support for pre-approved VIP users
• Conduct testing of application deployments
• Log incidents and maintain service documentation
Requirements:
• Degree or equivalent experience in IT
• Proficient in Window...