Job Description:

This role supports a global ecommerce/social commerce financial crime program covering KYC/KYB, sanctions, transaction monitoring, EDD, and regulatory reporting across L1–L3. The Team Lead oversees operations, quality, escalation control, and risk consistency in an AI-augmented environment.

Key Responsibilities:

• Oversee KYC/KYB alert handling across L1–L3, ensuring SLA and quality standards
• Review complex/high-risk cases (PEP, sanctions, adverse media, ownership structures)
• Manage escalations, risk assessments, and ensure consistent decision-making
• Validate AI-generated outputs (summaries, risk indicators, recommendations)
• Ensure case documentation is complete, accurate, and audit-ready (95% quality)
• Manage team performance: workload allocation, SLA, productivity, backlog
• Coach and develop an...