5+ years of UKG/Kronos functional administration experience
Strong expertise in:
- Pay Rules
- Accrual policies
- Scheduling rules
- Overtime configuration

Experience supporting integrations and file-based interfaces
Experience working in production support (BAU) environments
Strong analytical and troubleshooting skills
Ability to work autonomously within defined governance model

Activities:

Provide Level 2 support for:
- Time & Attendance
- Accruals (Holiday / TOIL)
- Forecasting
- Advanced Scheduling

Perform:

- Root cause analysis
- Business rule validation
- Exception troubleshooting
- Overtime and accrual logic review
- Data View configuration support

Support and monitor integrations:
- Employee imports
- SFTP-based interfaces

Coordinate and manage escalations to UKG for:
- Product defects
- Platform-level incidents
- Configuration changes and enhancements (...