Job Summary:

We are seeking a fluent Korean-speaking Customer Service Representative to join an outbound campaign focused on retention for healthcare insurance customers. The role involves reaching out to existing or previous policyholders to encourage continued membership, address inquiries, and offer solutions that align with the customers needs and the policy benefits.

This role requires excellent communication skills in Korean and English, strong customer relationship abilities, and a goal-driven mindset to support client retention targets.

Key Responsibilities: