About the Company and Opportunity

At Konnect Insights, we are dedicated to transforming customer experience management through

our cutting-edge omnichannel platform powered by social listening, analytics, and reporting.

Role Overview

We are looking for a Customer Success Associate / Senior Customer Success Associate to play a critical

role in delivering a high-quality customer experience across our customer base. This role focuses on

customer satisfaction, issue resolution, product adoption, and account health, ensuring customers

consistently derive value from our platform.

You will work closely with customers and internal teams—including Engineering, and the Growth CS team—

to ensure seamless onboarding, effective usage, and timely resolution of concerns...