Transform the landscape of employee support at Affirm! As the Knowledge Management Lead, you will design an AI-ready knowledge system that streamlines People Operations for a better employee experience.
This pivotal role sits at the intersection of employee experience and AI enablement. You will consolidate disparate content and create a standardized framework that enhances knowledge accessibility. A combination of strategic vision and practical execution skills will be essential for crafting a coherent service delivery model.
Key Responsibilities:
• Develop and govern a centralized employee knowledge system
• Implement AI structures for compliant, automated support
• Optimize workflows to enhance self-service and reduce manual cases
• Partner on evolving service models and support design
• Lead tool evaluation for AI and knowledge management solutions
Requirements:
• Experience in building knowledge management systems
• Background in People Operations or ...