Join Kia Canada as an IT Technical Support Specialist for a 12-month contract focused on user support and technical troubleshooting. Engage in a hands-on environment perfect for IT professionals.
This position calls for 3-5 years of technical support experience where you will be instrumental in setting up new users, resolving issues, and providing training. Your responsibilities will include managing service tickets and overseeing hardware/software inventory. The ideal candidate has strong problem-solving skills and is able to communicate effectively with both technical and non-technical staff.
Key Responsibilities:
• Perform problem resolution for end-user issues
• Schedule and prioritize service requests
• Configure computers and set up user accounts
• Troubleshoot hardware issues and basic network problems
• Maintain required documentation on IT processes
Requirements:
• 3-5 years of recent IT support experience
• Strong knowledge in Windows 10/11 and C...