Job Overview

To manage and support the key accounts team in delivering consistent, high-quality service to designated clients.

Responsibilities

• Ensures effective execution of account management activities, strengthens client relationships, and drives delivery against agreed service levels.


• Contributes to client retention, operational efficiency, and overall service excellence by resolving routine client queries, coordinating internal resources, and maintaining accurate reporting within established policies, procedures, and performance standards.


• Drive an increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.


• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business.


• Manage co...