Position Overview
Job Overview
To manage and support the key accounts team in delivering consistent, high-quality service to designated clients.
Responsibilities
- Ensures effective execution of account management activities, strengthens client relationships, and drives delivery against agreed service levels.
- Contributes to client retention, operational efficiency, and overall service excellence by resolving routine client queries, coordinating internal resources, and maintaining accurate reporting within established policies, procedures, and performance standards.
- Drive an increase in average balance of specific portfolio of assets as defined in the Financial Performance Report of the business.
- Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business.
- Manage co...