Duties & Responsibilities

Primary Purpose of the Job

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal team
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Monitor and analyze performance metrics and suggest improvements
• Operating as the lead point of contact for any and all matters specific to your accounts
• Perform research and identify new potential customers and new market opportunities
• Provide timely and effect...