Shape exceptional customer experiences as a Key Accounts Customer Care Supervisor. Oversee a dedicated team while managing critical customer accounts and enhancing service quality.
In this leadership position, you will drive team performance through effective coaching and mentorship, ensuring that all quality standards are met. As the first point of contact for complex customer issues, you will facilitate solutions that prioritize customer satisfaction. Engage with clients to clarify needs, update order information, and ensure timely deliveries.
Key Responsibilities:
• Lead and support a team of Customer Care professionals
• Oversee daily operational workflows and task assignments
• Resolve escalated issues while maintaining a positive experience
• Ensure accurate completion of team responsibilities
• Maintain strong client relationships and satisfaction levels
Requirements:
• 3+ years in customer service leadership roles
• Proven team development and infl...