Responsible for managing assigned account in support of business objectives to ensure account’s satisfaction with products and services. This responsibility includes various activities requiring consistent directing, planning, scheduling, and tracking of tasks. The Account Manager will have overall responsibility for the account (“account” and “program” are used similarly).     YOUR TASKS
* Develops and improves account relationship, revenue and profitability.
* Plans and directs activities of functional areas, fulfillment and customer service ensuring overall team goals, objectives and KPI (Key Performance Indicators) levels are met.
* Assumes overall responsibility for front end (call center), back end (fulfillment and printing) and finance operations toward the client for the account.
* Prepares cost estimates and develops proposals for all changes requested that affect the account.
* Responsible for implementation of change requests.
* Monitors the activit...